At EasyIT, we are growing rapidly and have open requirements for multiple careers. We are hiring for:

Technical Services Coordinator
We are currently growing our Client Services team and looking to add a person to help coordinate inbound service requests from our Clients. This individual will be the primary voice of our company and advocate for our clients that need support. The individual will not only create service request tickets but will assign those service requests to the appropriate technical resources and follow-up on the service status as the resolution progresses.   Our ideal candidate would have: Helpdesk service require coordination experience (> 1 year), Experience working in a ticketing system, A broad understanding of business technologies, A great phone presence, Excellent verbal and written communication skills.

Desktop Technicians
At least two years of real world/professional Microsoft desktop support experience. Able to work in a network operations center (NOC) environment and handle customer support calls on a variety of products and configurations. Must understand fundamental networking concepts and protocols. Would handle basic IT and network administration tasks and understand when to escalate service requests beyond their capability. Responsible for documenting support calls and entering time in support ticket system. Must be interested in growing his / her technical skillset.

Network Engineers
At least four years of real world/professional Microsoft environment support experience. Can configure and support a Microsoft Network environment from desktop through servers. Can correctly design and implement AD, group policies and computing best practices. Can perform basic network firewall, router and switch configuration and support. Some solid basic knowledge and skills around advanced technical tools in areas of visualization, networking and storage. Able to work directly with clients to guide them in their IT construction and planning.

Senior Network Engineers
Can perform all that a network engineer can perform but also deeply understands advanced disciplines such as Exchange, visualization, networking and storage. Must have a good understanding of integrating technology with business environments and the impact technology has on business. Senior Network Engineers perform support on advanced troubleshooting topics but primarily are involved in implementation and design projects to meet customer needs.

Not everyone is a fit for the EasyIT team. Because we support many businesses both big and small and in several industries, all team members at EasyIT must have broad exposure to technical infrastructure (not narrow and deep technical skills), they must learn quickly and they must be good at working within a team. If this sounds like you, we would love to talk with you.

All positions at EasyIT are full-time salaried positions, plus benefits including health, dental, LTD and 401K with match, twelve paid days of vacation and 3 personal days to start. We also offer education and certification reimbursement. Perhaps most importantly, we believe in comp time, work-life balance and enjoying what you do.

Interested candidates can submit their resume in Word or PDF format to NewHire@EasyIT.com. All resumes are held in strict confidence and responded to discreetly.

*Benefits are subject to change

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For Help Desk support please
contact 614.339.4900 or
email: HelpDesk@EasyIT.com