Complete Managed IT Support
Our dedication extends to providing complete IT systems support for our clients. The EasyIT team of professionals takes on the responsibility of ensuring that your IT infrastructure is reliable while also simultaneously maintaining network performance, optimizing virtual environments, and developing a rigid cybersecurity infrastructure that is constantly maintained and upgraded.
By completely managing your IT services, EasyIT essentially becomes your company’s IT department, performing the same functions as if you had a full internal group of technology professionals. For many of our clients, this option lets them leverage the process, utilize the tools, and staff with the maturity of a much larger company, at a scale that fits their needs.
“EasyIT engineers are able to help us with complex technical issues and provide world-class support.
They are easy to work with and help us deliver quality service.”
“Great group of people passionate and skilled at what they do. Would recommend them to anyone looking for IT Managed Services.”
Co-Managed IT Support Services
EasyIT also offers co-sourcing, where we seamlessly and efficiently align our efforts with that of your internal employees to form a single IT team working collaboratively on solutions and improvements.
This develops your business internally by:
- Improving risk management processes
- Saving time on support activities and tedious maintenance
- Enhancing maintenance and administration of hardware and software operations
- Granting your Internal IT team access to EastIT’s tools and technology
We also offer you our expertise and assistance in analyzing user satisfaction, conducting regular security checks and threat assessments, and preparing regular detailed reports on our IT support activities.
EasyIT has made major investments in NSOC (Network security and operations automation) capabilities as well as help-desk workflow and automation so you gain access to the top tools available in the marketplace. We extend our tool-set to make your internal resources much more efficient.
Business IT Services In Columbus & Central Ohio
Technical Support Designed To Enhance Business Growth
Whether technology is at the center of your business or plays more of a supporting role, an EasyIT virtual CTO will professionally provide the strategic, technical thinking, planning, and know-how to:
- Assess and supervise system design and infrastructure to maximize efficiencies, scalability, and profitability.
- Identify and remediate outdated technology, software to aid technical advancement.
- Evaluate, track, monitor, and analyze technology performance data.
- Structure and coordinate with internal technology teams.
- Educate internal stakeholders and staff on IT Service Management processes, system design, and project management.
- Enable you to make informed technology decisions and efficiently manage technology within your organization.
- Bring expert advice to bear on all your technology requirements and ensure proper documentation of all business processes.
- Ensure a high return on investments (ROI) for all your technology investments.
- Provide network assessments to ensure your peace of mind.
- Manage all your IT vendor relationships
Business owners and executives need guidance in IT decisions that will enable them to reap the greatest reward from their business technology. EasyIT Virtual CTO services can provide an expert IT strategy that will provide you with more benefits from your technology and more return on your technology investment.
“Great family-owned business with many levels of expertise and experience. Friendly staff and technicians who are all willing to do whatever it takes to resolve issues and get the job done. They are also a fun group who are a pleasure to work with and be around!”
EasyIT Offers Help Desk Services To All Clients
Help Desk services should never be an additional charge. This is why EasyIT includes help desk services with every managed IT services relationship. Your staff deserves to have reliable, friendly, and professional support and EasyIT makes it easy for your team to get the help they need.
- Fast, friendly help desk support
- A team of skilled help desk professionals
- Expertise in a wide range of applications and technologies
- Dedicated phone number
- Email support available
The EasyIT help desk hours are Monday to Friday from 8 AM to 6 PM, and we always have on-call support representatives available 24/7 for any emergencies.