We are hiring right now
At EasyIT and EasyIT Connect, we are growing rapidly and have open requirements for multiple careers.
Our work environment is fun and high-energy. The environment is challenging but our team rises to that challenge and benefits by developing deep technical and analytical skills. EasyIT invests in new hires by putting them through a formal on the job training program to learn our systems, tools and procedures for providing systems administration and support.
Our mission is to Make IT easy for our clients each and every day. We deliver to that promise by supplying top-notch customer support, technology expertise and best in class management and monitoring systems.
At least two years of real world/professional desktop support experience with Windows 7 or greater and Apple iOS. Experience taking inbound customer support calls on a variety of products and configurations. Must understand fundamental networking concepts and protocols. Would handle basic IT and network administration tasks and understand when to escalate service requests beyond their capability. Responsible for documenting support calls and entering time in support ticket system. Must be interested in growing his / her technical skillset.
At least four years of real world/professional Microsoft environment support experience. Can configure and support a Microsoft Network environment from desktop through servers. Can correctly design and implement AD, group policies and computing best practices. Can perform basic network firewall, router and switch configuration and support. Some solid basic knowledge and skills around advanced technical tools in areas of visualization, networking and storage. Able to work directly with clients to guide them in their IT construction and planning.
EasyIT is currently growing our Client Services team and looking to add a person to help coordinate and assign inbound service requests from our Clients. This individual will be the primary voice of our company and advocate for our clients that need support. The individual will not only create service request tickets but will assign those service requests to the appropriate technical resources and follow up on the service status as the resolution progresses.