Lightning-Fast Resolution
When your business can’t afford downtime, speed matters. Here’s what our clients say about our response times:
"Troy was great.
He resolved issue quickly."
"Quick resolution!
Thank you!"
"You guys are awesome!
Always so fast to respond and resolve the issues. I appreciate you putting up with me :)"
"Brandon fixed the issue quickly.
Thank you!!"
"Axel was superb - fixed the issue quickly."
"Speedy Service"
Professional Excellence & Expertise
Our team brings knowledge, professionalism, and skill to every interaction:
"Troy is always great to work with.
He is very knowledgeable, a great communicator, and resolves tickets quickly."
"Very glad my company has EasyIT for our IT needs. 5/5.
In both issues I've had with my docking station and login, Brandon and Troy have been very professional and helpful either in our office or over the phone. "
"They always make my day better!
The IT professionals are always responsive and very good at what they do."
"Jeremy is always awesome!
You know this, I know this, everyone knows this! Always quick to assist, gets the issue fixed during the first appointment, knowledgeable and friendly."
Going Above & Beyond
We don’t just fix problems – we provide exceptional service that exceeds expectations:
"Troy was super helpful with my concern.
He even went above and beyond and followed up with me the following day."
"Marc went above and beyond as always.
He took the time to walk me through the steps I need to take in Automate to find inactive PCs still residing in the portal."
"Louis took care in solving my problem,
and was responsive to my personalized concerns instead of following a script. Highly recommended."
"I appreciated the quick response.
I also appreciated that Evan was friendly and knew where to look and proceed to clean up my memory on my computer and not direct me on how I could do the clean‑up on my own!"
Trust & Peace of Mind
When technology issues arise, you need a partner you can trust to keep your business secure and running smoothly:
"He put my mind at ease.
I thought my computer was hacked, he checked it out and said everything was okay. Thanks."
"Very much appreciate Branson
noticing the unusual activity & checking to make sure we are safe and secure"
"They were able to meet our deadline.
Thank you!"
The Numbers Don't Lie Real Results from Real Support Tickets
Client Satisfaction
- 9.7/10 average satisfaction score from client feedback
- 76% of positive feedback specifically mentions our speed and efficiency
- 51 perfect 10/10 ratings from recent support interactions
Service Excellence
- 100% of deadline-critical requests completed on time
- 25+ companies actively choose us for their IT support needs
- 45% of testimonials specifically praise individual team members by name
Response Quality
- Tickets resolved on first contact whenever possible
- Personalized service approach – not scripted responses
- Proactive monitoring and security alerts
What Makes These Testimonials Special
Unlike traditional testimonials, these comments come directly from our support ticket system – genuine, unfiltered feedback from clients immediately after receiving service. No marketing polish, no scripted responses – just honest reactions from business owners and employees who needed IT help and got it.
Every testimonial represents a real business challenge solved, a deadline met, or a team member who went the extra mile to ensure our clients succeed.
Ready to experience this level of IT support for your business?
Contact us today to learn how we can help keep your technology running smoothly.
Contact us today to learn how we can help keep your technology running smoothly.
