EasyIT Provides The Extra IT Help That Education First Credit Union Needs, No Matter What
Education First Credit Union operates as a financial cooperative, offering deposit and loan products to its members with the ultimate goal of improving their personal financial lives.
As a member of the financial sector, Education First Credit Union is charged with managing and protecting their members’ financial information. Their IT environment is a critical part of their operations, allowing their staff to render services and meet members’ needs on a daily basis.
That’s why credit unions like Education First Credit Union work with EasyIT.
Education First Credit Union Prefers EasyIT Over Their Other Options For IT Support
“Several years ago, we were partners with Easy IT until changing to another local Managed Service Provider,” says Colin King, IT Project Specialist.
This is not uncommon in the IT service industry. Either as a way to evaluate alternative services or cut costs on IT expenses, many organizations will choose to switch IT companies, even when the quality of service isn’t in question.
That was the case for Education First Credit Union — they switched to another managed services provider, but it didn’t take too long for them to see they were better off with EasyIT.
“After a few years with the other company, we evaluated the situation and decided that EasyIT was a partner relationship that we wished to revitalize,” says Colin.
Why Did Education First Credit Union Return To EasyIT?
“EasyIT provides us with competent support and peace of mind by helping our in-house IT teams provide a strong network security backbone as well as a solid support structure for our users,” says Colin.
EasyIT is the additional IT support and expertise that Education First Credit Union’s internal team needs to excel in their work. By augmenting their internal team with additional support from EasyIT as needed, Education First Credit Union can maintain an operational and secure IT environment.
As an extension of Education First Credit Union’s IT staff, EasyIT provides a range of services and benefits:
- Network Services: Education First Credit Union does not have the in-house resources to address network issues, so they let EasyIT handle it for them.
- Help Desk Services: Having EasyIT address many of their break/fix situations allows Education First Credit Union’s in-house IT staff to focus on other necessary projects to move the organization forward.
- Cost Effect: Having the certified expertise EasyIT can provide in certain areas means that Education First Credit Union saves financially in staffing costs.
Working with EasyIT gives Education First Credit Union the best of both internal and outsourced IT support. This arrangement allows them to take advantage of the expertise and skill of a team of IT specialists when needed, and without paying expensive salaries or benefits. It’s an affordable solution that allows them to expand their current IT resources, without having to replace valuable team members.
EasyIT Goes Above And Beyond For Education First Credit Union
In addition to ongoing support and outsourced IT expertise, EasyIT always delivers the extra help Education First Credit Union needs, even when it exceeds the expectations set by their contract.
“Our Technical Success Manager consistently provides outstanding service,” says Colin. “But there have been two situations over the last year when we had last-minute and/or emergency projects arise that had crucial deadline consequences.”
In these instances, Education First Credit Union’s staff wouldn’t have expected EasyIT to be available to help. Even so, Education First Credit Union’s account manager devoted the time and resources necessary to ensure the projects went according to schedule.
“Our Technical Success Manager was able to find the time, resources, and expertise to work with our IT staff in meeting the finish line for each project with no fiscal impact to our organization,” says Colin.
It’s for reasons like this that Education First Credit Union’s staff recommends EasyIT to their colleagues in the financial sector. Getting the IT support you’re paying for is to be expected. Getting the IT support you need, no matter what is something else. That’s what Education First Credit Union gets from EasyIT.
“The comfort level and familiarity with various EasyIT contact personnel makes working with them to find technology solutions smooth and relatively pain-free,” says Colin.
